The Bramble Berry customer service team gets about 2,300 emails, chats, and phone calls a week. That number jumps to more than 5,000 during the busy holiday season. They answer questions about everything from goat milk soap to starting a small ...

Advice from Our Customer Service Team Yesterday on Soap Queen... Advice from Our Customer Service Team More Recent Articles The Bramble Berry customer service team gets about 2,300 emails, chats, and phone calls a week. That number jumps to more than 5,000 during the busy holiday season. They answer questions about everything from goat milk soap to starting a small business. We asked the team what posts they share most often, as well as their best advice for beginners. Find their answers below. Tina How long have you been with Bramble Berry? 7 years in July What blog posts do you share with customers most often? How to Create Homemade Lotion Recipes Free Beginner’s Guide to Soapmaking: Cold Process Business Musings category What advice would you give to someone just starting out? Mistakes are part of the fun! Be open and okay with everything not turning out as you envisioned. Sometimes things turn out better. Also, maybe start with a basic recipe with a few ingredients first rather than jumping in with a 100% coconut oil cold process soap with a swirl design and raw honey as an additive. Carla How long have you been with Bramble Berry? 6 years What blog posts do you share with customers most often? Beginning Soaper Resource Roundup How to Create Homemade Lotion Recipes Soap Behaving Badly Soapy Mess-Up Quick Guide What advice would you give to someone just starting out? Anyone can do it! Trust yourself, have patience, and pay attention to the recipe. Terah How long have you been with Bramble Berry? 4 years What blog posts do you share with customers most often? Formulating Cold Process Recipes Explaining and Preventing Glycerin Dew How to Resize Cold Process Soap Recipes What advice would you give to someone just starting out? Don’t be afraid to make mistakes. Even if you’re following a recipe, there can be some trial and error before you get into the groove of things. We’ve all had failed batches, even after we become experts! Matt How long have you been with Bramble Berry? 2 years What blog posts do you share with customers most often? Free Beginner’s Guide to Soapmaking: Common Soapmaking Oils Formulating Cold Process Recipes How to Add Lye to Milk for Cold Process Soap What advice would you give to someone just starting out? Don’t be afraid to experiment with your creations. You don’t always have to “soap inside the lines” – learn how to formulate a recipe and make changes to it, how to resize your batches, and get creative! Chloe How long have you been with Bramble Berry? Almost 2 years What blog posts do you share with customers most often? How to Blend Essential Oils Safely How to Add Lye to Milk for Cold Process Soap What advice would you give to someone just starting out? For a beginner soapmaker my best advice would be to measure everything twice because once you make your soap you can’t go back – like baking a cake! The post Advice from Our Customer Service Team appeared first on Soap Queen.       • Email to a friend • View comments • Track comments • More Recent Articles Superfatting Soap – An Explanation Raspberry Jam Bubbling Bath Truffle Garden Loofah Soap DIY Carrot Cold Process Soap Tutorial Bee Pollen Melt & Pour Soap DIY

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